"Yes, I am very interested to take up this assignment." Isn't this a delightful statement to a tuition coordinator? Especially when this means you no longer have to search high and low for a tutor? You then arrange for the tutor to go down for an interview/first lesson and to which, the parent called to inform you the tutor did not turn up. When you asked the tutor why, all he/she can say is, "I am too busy to commit."
How contradicting from the keenness shown previously. Well, this is not the worst scenario a tuition coordinator has to face. What is worse is actually tutors who go missing after the first lesson. Then, to avoid calls from tuition coordinators, they will reject your calls so you cannot get in touch with them. In the end, you have to appease the parents and start your search all over again. "A waste of time and effort", you thought to yourself. For me, it is not just about that but also the destruction of trust we placed in that tutor.
Of course, I have also encountered cases where tutors can't be contacted the moment you tried to finalise details. Often, many will tell me that tuition agencies con the tutors of their money and thus, they fear working for agencies. However, coordinators are also worried that tutors will back out/run away at the last minute. So who actually fears who? Take the time to wonder.
Sunday, February 4, 2007
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