As we all know, tuition coordinators are also human beings and there will definitely be times when they fall ill. Have you wondered, what exactly happens when these coordinators take leave? Curious? Then, allow me to share with you my experience for the past few days.
For these two days, I took medical leave as I was still sick from fever and cold. During these two days, there were incidents which took place that delighted me while there were also some which darkened my day.
What made me upset was a parent calling to complain about a tutor not turning up for lesson. I expressed my apologies and listened on as the parent proceeded to talk about the tuition fees. At that point of time, I was feeling rather absurd because the parent did not clearly explain who she was. Eventually, I actually had to flip through my data before I realised whom she was. Well, perhaps you might call it the grumpiness of a patient but I guess we have to sympathise the tuition coordinators at times as well. Especially when they cannot get a good rest because of a case cropping up.
On the other hand, there was a parent who truly touched me by the concern she expressed. Due to some reason, her tutor had to be replaced urgently and thus, she came looking for me. However, upon learning that I was sick, she rushed me off to rest immediately and told me to put the search for tutor on hold. How kind of her! Honestly, she could have gone off to another agency but she chose to wait for her tuition coordinator to recover and service her. It really touched me and I was so grateful that I went finding the replacement tutor despite being sick. The power of gratitude!
Lesson of the day: Appreciate others for their efforts put in whatever they are doing and you will receive the best service in return.
Wednesday, March 21, 2007
Tuesday, March 13, 2007
Story 10 - Parents who backed out
Previously, we mentioned about tutors who backed out from assignments at the last minute. As a result, coordinators were unable to close the cases successfully. Of course, this is only one scenario which may result in the failure of cases. Another scenario would be the backing out of parents at the last minute.
Just recently, I lost a few cases when parents backed out at the last minute, even after we had settled every detail for the arrangement of the first lesson. This is definitely very common but as a tuition coordinator, how would you feel at this point of time? Disappointed? Irritated?
For me, I would say it is a mixed feeling of both. Since I entered this career, I always believe that tuition coordinators will put in their heart to service the parents. Often, it does not take a few but many calls to actually get the right tutor for the parents. Then, there would be alot of convincing to take place, especially if the parents called many agencies.
Eventually, the parents get back to the tuition coordinators to arrange for the first lesson with the tutor. Everything had seemed to fall into place nicely when suddenly, the parents dropped a bomb on you. After much consideration, they decided that the tutor is not suitable because of the timing and therefore, they wished to cancel the lesson.
How disappointing, you thought silently to yourself. At that instance, it seemed like all the hard work had gone to waste totally. Not to forget, a drain of energy as well. However, brace up, fellow tuition coordinators! For your good service provided, the parents are bound to return to you. If not this particular parent, another will because you never know who is referring whom to you! Stay optimistic and strive hard!
Just recently, I lost a few cases when parents backed out at the last minute, even after we had settled every detail for the arrangement of the first lesson. This is definitely very common but as a tuition coordinator, how would you feel at this point of time? Disappointed? Irritated?
For me, I would say it is a mixed feeling of both. Since I entered this career, I always believe that tuition coordinators will put in their heart to service the parents. Often, it does not take a few but many calls to actually get the right tutor for the parents. Then, there would be alot of convincing to take place, especially if the parents called many agencies.
Eventually, the parents get back to the tuition coordinators to arrange for the first lesson with the tutor. Everything had seemed to fall into place nicely when suddenly, the parents dropped a bomb on you. After much consideration, they decided that the tutor is not suitable because of the timing and therefore, they wished to cancel the lesson.
How disappointing, you thought silently to yourself. At that instance, it seemed like all the hard work had gone to waste totally. Not to forget, a drain of energy as well. However, brace up, fellow tuition coordinators! For your good service provided, the parents are bound to return to you. If not this particular parent, another will because you never know who is referring whom to you! Stay optimistic and strive hard!
Thursday, March 1, 2007
Story 9 - Cunning tuition coordinators
Although belonging to the same occupation, tuition coordinators from different agencies actually see their competitors as their greatest enemy. This time round, I would share with my readers a saddening experience that I encountered some time ago.
Just a week ago, I was searching for a tutor for my client when I received an sms saying that he is keen to teach. As the assignment is quite rare, with lesson frequency of once in a fortnight, I asked for only a few details from him before closing the case. The details I requested included the number of years of experience he has in giving tuition, the levels and subjects he has taught before, and also if he currently has any student of the same level. After these details were sorted out, I messaged him the address, timing and date of tuition. For play safe, I passed him the contact number of the parent as well. Of course, tuition coordinators will only do this with the permission of the parent.
I was so happy that I can clinch the deal when I suddenly realised something horrible. I forgot to ask for the tutor's name! Indeed, it was careless of me to have missed out on this detail and thus, I tried to call the tutor back to check. However, after two very long rings, I was actually diverted to a mobile number which was no longer in service. I was so worried that I attempted to inform Blue after the disppearance of the tutor.
At this point, it became very clear to me that the tutor had been poaching from me! This goes to show, the tutor is actually an agent himself. How despicable to have to resort to such low stoop tricks! For our agency, we would definitely not do such a thing because we believe that it would not benefit us at all. Furthermore, it is really unfair to the agent who has been working on the case for so long.
Conclusion of the day: As tuition coordinators, I would wish to see everyone getting along well because there might always be partnerships established between two agencies. Therefore, we should all be in the open and close cases base on our capabilities. I believe, with sincerity, we can definitely move the hearts of the parents to engage our services.
Just a week ago, I was searching for a tutor for my client when I received an sms saying that he is keen to teach. As the assignment is quite rare, with lesson frequency of once in a fortnight, I asked for only a few details from him before closing the case. The details I requested included the number of years of experience he has in giving tuition, the levels and subjects he has taught before, and also if he currently has any student of the same level. After these details were sorted out, I messaged him the address, timing and date of tuition. For play safe, I passed him the contact number of the parent as well. Of course, tuition coordinators will only do this with the permission of the parent.
I was so happy that I can clinch the deal when I suddenly realised something horrible. I forgot to ask for the tutor's name! Indeed, it was careless of me to have missed out on this detail and thus, I tried to call the tutor back to check. However, after two very long rings, I was actually diverted to a mobile number which was no longer in service. I was so worried that I attempted to inform Blue after the disppearance of the tutor.
At this point, it became very clear to me that the tutor had been poaching from me! This goes to show, the tutor is actually an agent himself. How despicable to have to resort to such low stoop tricks! For our agency, we would definitely not do such a thing because we believe that it would not benefit us at all. Furthermore, it is really unfair to the agent who has been working on the case for so long.
Conclusion of the day: As tuition coordinators, I would wish to see everyone getting along well because there might always be partnerships established between two agencies. Therefore, we should all be in the open and close cases base on our capabilities. I believe, with sincerity, we can definitely move the hearts of the parents to engage our services.
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