Previously, we mentioned about tutors who backed out from assignments at the last minute. As a result, coordinators were unable to close the cases successfully. Of course, this is only one scenario which may result in the failure of cases. Another scenario would be the backing out of parents at the last minute.
Just recently, I lost a few cases when parents backed out at the last minute, even after we had settled every detail for the arrangement of the first lesson. This is definitely very common but as a tuition coordinator, how would you feel at this point of time? Disappointed? Irritated?
For me, I would say it is a mixed feeling of both. Since I entered this career, I always believe that tuition coordinators will put in their heart to service the parents. Often, it does not take a few but many calls to actually get the right tutor for the parents. Then, there would be alot of convincing to take place, especially if the parents called many agencies.
Eventually, the parents get back to the tuition coordinators to arrange for the first lesson with the tutor. Everything had seemed to fall into place nicely when suddenly, the parents dropped a bomb on you. After much consideration, they decided that the tutor is not suitable because of the timing and therefore, they wished to cancel the lesson.
How disappointing, you thought silently to yourself. At that instance, it seemed like all the hard work had gone to waste totally. Not to forget, a drain of energy as well. However, brace up, fellow tuition coordinators! For your good service provided, the parents are bound to return to you. If not this particular parent, another will because you never know who is referring whom to you! Stay optimistic and strive hard!
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3 comments:
Is it worth the effort then? How many deals do you get per mth on the average? Mind sharing?
I guess its not nice to back out after you had agree to everything. Be it you are a tutor or parent,
http://www.tuitiontutor.sg/ said that it is part of the job but the parents must relies the matching or finding of tutors can take up 8 hours from case to case. It is one day pay gone so please be reasonable to tuition coordinators. It is a tough job. Some tutors also did the same. It is very bad to do that. It is best do not accept if you cannot commit. This is a responsible Job.
Tutors: It is good to inform the Tuition Agency if you had decided to stop giving Tuition. It is part of your responsibility. Cheer. Paul
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