Story 16 - Parents who delay payment?

Sometimes, we often encounter cases where tutors get dismissed after the first lessons. Some are sacked because they performed under expectation while some were rejected because there was a lack of communication between the tutor and the parents/student. Whatever the reason, in most scenarios, the tuition coordinator would embark on the search for a replacement tutor.

Logically, till the time you find a replacement tutor, the parent would usually owe the tuition fees for the previous tutor unless they had paid right on the spot. Some parents are really nice and pay off immediately as they understand we have to answer to the tutors. However, some would be less sensitive and delay till the tutor starts chasing the debt.

It could have been past 1 or 2 months and the parents not yet settled the tuition fees. Thus, the tutors start coming to the tuition coordinators and the coordinators had no choice but to remind the parents of the unpaid tuition fees.

To avoid trouble, some pay up immediately while some continue to delay till the tutor was impatient and went up to the parents directly, bypassing the tuition coordinators. As a result, the tuition coordinator was badly reprimanded by the parents and the parents boycott the tuition coordinator since then.

I am pretty sure, quite a number of tuition coordinators haev encountered such problems before. What I can comment is that, perhaps the part where we did wrong would be forgetting to constantly remind the parents or to hold back the tutor. Otherwise, I find that we are pretty innocent to bear all the blame. So tuition coordinators out there, do take note if there are any pending tuition fees unsettled. If there are, resolve the issue as soon as possible before trouble brews. Good luck to all and persevere till the end!