Recently, I was searching for a full time tutor when something struck me. Out of the many calls that I had made, some of the tutors were no longer giving tuition. In fact, they sounded pretty irritated when we called them up, as if we were harassing them for nothing. Also, there were circumstances where the tutors had actually converted from full time tutors to part time tutors and vice versa.
As a result, those who are now part time would assume that we are ridiculous to require them to give tuition during working hours. Meanwhile, those who are now full time tutors would complain that we never bother to give them a ring when there are assignments. Through these few incidents, I realise that there is an urgent need for the tutors to update their particulars in their database.
Honestly, what is the use of a database if you have to ask every question you need to know about the tutor? I am certain that by the time the phone call ends, both parties would be quite tired from all the asking and answering. Troublesome and maybe even irksome, isn't it?
Of course, in order to have updated profiles of tutors, both the tutors and tuition coordinators have a part to play. Tutors would have to be diligent enough to do constant updating, example, a change in contact numbers or a change in status, etc. Tuition coordinators, on the other hand, should send out reminders in case the tutors are so busy that they forgot about updating.
This way, with the cooperation of both parties, we can prevent making unnecessary calls and not result in two unhappy parties at the end of the phone. I hope this entry will be beneficial and set as a reminder to all other tuition coordinators. Thank you.
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2 comments:
Well most tutors started by registering with many agencies. But they make no efforts to update their profiles.
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